Privacy Policy

Last Updated: October 27, 2025

Your privacy is important to CloudLCMS. This Privacy Policy applies to all CloudLCMS web applications and services, explaining how we collect, use, disclose, and protect your personal information. If you have questions about this policy, please contact info@cloudlcms.com.

Changes to This Policy

We may update this policy periodically. If changes are made, we will revise the 'Last Updated' date above. For material changes, we will notify you via email or platform notifications. We encourage you to review this policy regularly.

Information Collected

We collect information in various ways when you use CloudLCMS. We may supplement this with data from trusted partners. We collect two types of information: personal information (e.g., name, email) and aggregate data (anonymized usage statistics).

Information You Provide

• Registration and Profile: Name, email, organization, title, and uploaded content (e.g., course materials, documents).
• Collaboration: Email addresses of contacts or collaborators you invite to share courses or assets.
• Payment Information: If you set up a paid account, our payment processor collects billing details (e.g., credit card or purchase order).
• Feedback: Information from surveys, customer service interactions, or feedback forms.

Automatically Collected Information

When you interact with CloudLCMS, we collect:

• Usage Data: IP address, browser type, operating system, access times, and pages viewed.
• Cookies: Used for authentication, preferences, and analytics (see our Cookie Policy).

Aggregate data (anonymized) helps us improve features and may be shared with third parties for analytics or marketing, without including personal information.

Use of Personal Information

We use your information to:

• Deliver and enhance eLearning services, including 508-compliant course creation.
• Facilitate collaboration and asset management.
• Process transactions and provide customer support.
• Send updates, newsletters, or promotional content (with opt-out options).
• Comply with legal and regulatory requirements.

Sharing of Personal Information

We do not sell or share your personal information except:

• With your consent.
• To comply with legal obligations.
• With trusted, FedRAMP-compliant service providers under strict agreements.
• For collaboration features, where invited users see your name, email, and shared content.

We may share anonymized aggregate data for analytics or marketing. In case of a merger or acquisition, your data may be transferred with prior notice.

Network and Information Security

Our FedRAMP-authorized AWS GovCloud environment uses encryption (e.g., SSL), access controls, and regular audits to protect your data. However, no system is fully secure. You are responsible for keeping your account credentials confidential and logging out after use.

Updating and Accessing Personal Information

Update your profile anytime via your CloudLCMS account. To access or delete your data, email info@cloudlcms.com.

Choice/Opt-Out

You may opt out of promotional emails by following the unsubscribe instructions or emailing info@cloudlcms.com. Transactional messages (e.g., security alerts) are not affected.

Contacting Us

For questions about this policy, contact info@cloudlcms.com.